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Contact Us & FAQ
Local Dealers
or
Online Dealers
If you
cannot find a local or
online dealer or for any
other assistance:
Contact us:
- Mailing
Address:
Pedag USA
309 S. Cloverdale D-41
P.O. Box 80624
Seattle, Wa 98108
- Phone: 206.763.7303
- Toll free: 800.726.7304
- Fax: 206.763.7249
- E-Mail:
info@pedagusa.com
Wholesale inquiries welcome.
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 Frequently
Asked Questions:
-
How do you pronounce
"Pedag"?
English speakers say
"PED
ag" but Germans
pronounce it "PAY
dag"
-
What if I wear a 1/2
size
?
We suggest 1/2 sizes
wear the next larger
whole size.
-
Where do I put the
metatarsal pad (Drop or
T-Form)?
The
location of the met pad
is somewhat a matter of
personal comfort. Since
the adhesive dot
is extremely good once
the pad is stuck, it's
stuck. So, you might
first try using double
sided sticky tape on it
before exposing its
adhesive, to test
positioning in your
shoe. Once you like its
position, mark around it
and then expose the
adhesive applying it
carefully where marked.
Once stuck, it is nearly
impossible to remove and
tears up if you try.
-
What
is the
difference between Viva,
Viva Summer, Solar Plus/Viva
Winter,
Viva Mini, Viva Outdoor and
Pro-Active XCO?
The orthotic elements
are identical. All
have the same metatarsal
pad, heel cushion and
polypropylene,
semi-rigid, longitudinal
arch support.
But each insole differs
in the surface material
and other component
properties such as:
Solar Plus/Viva
Winter is warming
due to 3 thermal layers,
Pro-Active XCO is
cushioning and resilient,
Viva Outdoor is
non-abrasive, Viva and
Viva Outdoor use active carbon
to prevent odors, Viva
Summer and Pro-Active
are hand washable,
Viva Mini is a 3/4 length
so it fits easily in
sandals, shoes with
tight toe boxes, etc.,
etc.
Read about each
insole in detail to help
you make your choice.
-
How do I know which
orthotic to buy for my
foot problem?
The best way is to have
your podiatrist
recommend one of our
orthotics but if this is
not an option then:
1.
First, look at
our
Foot Conditions
page and see if
your problem is
discussed.
2.
Next, look at our
list of all our
insoles and
browse the suggestions
mentioned on the
Foot Conditions
page for your condition.
1.
If your problem is not
mentioned exactly by
name or if you do not
have a diagnosis from a
podiatrist look at the
conditions that address
the part of the foot
that is bothering you.
2.
Then read about the
orthotics mentioned
using the
list of all our
insoles page.
Finally,
our orthotics such as
Viva,
Viva Summer, Solar
Plus/Viva Winter, Viva
Mini, Viva Outdoor
and Pro-Active XCO
are constructed so that
any foot, except one
that has an extreme foot
condition that has
seriously deformed its
structure, will benefit
from the support these
insoles provide.
These orthotics are
designed as much for
prevention of problems
as they are for relief
of problems.
-
Adjusting the
thermo-plastic
(polypropylene)
longitudinal arch:
Pedag
insoles with a
thermo-plastic
(polypropylene) arch
include: Viva, Viva
High, Viva Outdoor, Viva
Summer, Viva Mini, Viva
Winter/Solar Plus and
PRO-ACTIVE XCO. The
longitudinal arch on
these insoles can be
heat molded and adjusted
to your specific arch
height. Adjusting the
arch is usually
unnecessary. The vast
majority of Pedag users
never need to change the
arch of their orthotic.
However,
if you find you wish to
raise or lower the arch
you can use the
following procedure:
1.
Warm the
arch area of the polypropylene orthotic
portion of your insole
using a hair
dryer or
heat gun.
2.
When the
polypropylene unit is warm it will
become pliable. It
should NOT be so hot
that
your skin in
uncomfortable in any
way!
3.
Make
small
adjustments-raising or
lowering the orthotic
arch a few millimeters
at a time.
4. Try the
orthotic after each
adjustment and see if it
feels right. It is
OK if each foot has a
slightly different arch
height if that is what
you feel is most
comfortable.
5. Once you
think you have found the
correct height, wear the
insole for a few hours
and see
if you are
satisfied.
6.
Alternatively you can
use your foot as a
"template' and press the
warm unit to your arch
and let it cool.
7.
If you
are not satisfied and want to try again.
Repeat the above steps.
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